At Helavo, we are committed to delivering your order quickly, securely, and transparently. Here you will find all the information about how your product gets from our warehouse to your doorstep.
Order Processing Time
Orders are typically processed and shipped within 1–2 business days of payment receipt. Once your order has been shipped, you will receive a tracking number via email, which you can use to track your delivery in real-time.
Estimated Delivery Times
We work with reliable logistics partners to ensure timely delivery:
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Within Germany, Austria, and the Netherlands: 3–5 business days
- Italy, Spain, France, and Belgium: 5–7 business days
Note: During holidays or peak seasons, slight delays may occur due to courier services.
Delivery Area
If you are outside our delivery area, please feel free to contact us at support@helavo-mobility.com – we will do our best to assist you.
Shipping Costs
- Germany, Netherlands, and Austria: Free shipping on all orders.
- France, Italy, Spain, and Belgium: Shipping costs are a flat rate of 10.00 EUR per order.
If you need faster delivery, you can select express options (including overnight shipping) for an additional charge during the checkout process – depending on your location and the selected shipping provider.
All applicable shipping costs will be clearly displayed before you complete your purchase.
Secure & Sustainable Packaging
We place great importance on ensuring that your Helavo product arrives to you undamaged. All items are shipped in sturdy, protective packaging – with a special focus on environmentally friendly materials whenever possible.
Questions or Problems?
For questions regarding your delivery, delays, or tracking, please contact our team at support@helavo-mobility.com – we are happy to help!